Last updated: 17 September 2026
These Terms & Conditions apply to travel quotations, bookings and services arranged by Tourwala Enterprises Pvt. Ltd. (“Tourwala”). By confirming or paying for a booking, the lead traveller confirms that they have reviewed the applicable quotation, inclusions, exclusions, cancellation terms and supplier conditions for all travellers in the booking.
Unless specifically stated otherwise, quotations are subject to availability at the time of final confirmation. Airfares, hotel rates, taxes, exchange rates, attraction prices and supplier charges can change until a booking is confirmed and the required payment has been received.
A booking is considered confirmed only after Tourwala communicates confirmation and receives the payment required under the quotation. Different components may have different confirmation timelines and supplier rules.
Names and passport details must match the traveller’s official documents. Travellers are responsible for checking names, travel dates, passport validity, visa requirements, transit requirements and all documents before travel. Costs caused by incorrect information supplied by the traveller may be chargeable.
Payment schedules are stated in the applicable quotation or invoice. Some bookings require immediate or non-refundable deposits because suppliers impose their own deadlines. Failure to pay by the stated deadline may result in cancellation or repricing.
Cancellation charges depend on the specific airline, hotel, DMC, attraction, transport provider and other suppliers used in the booking. The cancellation policy supplied with the quotation or confirmation takes priority for that booking.
Where a refund is due, Tourwala may need to receive the applicable amount from the supplier before final settlement to the traveller. Bank, gateway, foreign-exchange, supplier or administrative charges may apply where disclosed or permitted.
Date changes, hotel changes, route changes, name corrections and other amendments are subject to availability and supplier rules. Any additional cost will be communicated before processing where practicable.
Airlines, hotels, transport providers, government authorities and destination suppliers may change schedules, operating conditions or services for reasons outside Tourwala’s control. Tourwala will assist with coordination and reasonable alternatives where available, but the final action may remain subject to the relevant supplier.
Airline schedules, baggage rules, seat allocation, check-in deadlines, disruptions and refunds are governed by the airline’s conditions. Travellers must verify the latest flight status directly with the airline before departure.
Hotel categories, star ratings, room descriptions and amenities may follow local standards and supplier descriptions. Standard check-in/check-out timings apply unless confirmed otherwise. Special requests are subject to hotel availability and are not guaranteed unless expressly confirmed.
Visa and immigration decisions are made solely by the relevant embassy, consulate, immigration authority or authorised processing system. Tourwala and VisaKendra can provide assistance but cannot guarantee visa approval, entry permission or processing time.
We strongly recommend suitable travel insurance covering medical expenses, trip interruption, cancellation, baggage and other relevant risks. Policy coverage and claim decisions are determined by the insurer.
Travellers should report a service problem as soon as reasonably possible while travelling so Tourwala and the relevant supplier have an opportunity to investigate and assist. Our primary support number is +91 95554 12412.
Tourwala is not responsible for events outside reasonable control such as severe weather, natural disasters, strikes, war, civil disturbance, epidemics, government restrictions, border closures, airline disruption or similar events. We will assist with supplier coordination and alternatives where possible; additional costs may be payable by the traveller.
Travellers must comply with local laws, supplier rules and reasonable safety instructions. For medical, police, fire or immediate personal-safety emergencies, contact official local emergency services first.
Tourwala acts as an arranger/intermediary for many services provided by independent third-party suppliers. Those suppliers may have their own terms, limitations and policies that apply in addition to Tourwala’s terms.
Destination descriptions, images, timings and indicative prices are provided for planning and marketing purposes and may change. Your final quotation and booking confirmation define the services included in your individual booking.
Tourwala Enterprises Pvt. Ltd.
F209A, Aditya Plaza, Karkardooma Community Center, Delhi 110092
Email: info@tourwala.com
Call/WhatsApp: +91 95554 12412
If any booking-specific written term conflicts with a general term on this page, the booking-specific written term normally applies to that booking to the extent of the conflict.
