Privacy Policy

Last updated: 17 September 2026

This Privacy Policy explains how Tourwala Enterprises Pvt. Ltd. (“Tourwala”, “we”, “us” or “our”) may collect, use, store and share information when you enquire about, book or use our travel services, websites and customer-support channels.

Information We May Collect

• Name, mobile number, email address and communication details
• Traveller names, dates of birth, passport details and nationality where required for a booking
• Travel dates, destination preferences, hotel preferences and itinerary requirements
• Payment and transaction references; sensitive card data is normally processed by the relevant payment provider rather than stored directly by Tourwala
• Visa and documentation information when you request visa-related assistance
• Messages exchanged by email, WhatsApp, forms or other support channels
• Technical information such as browser, device, IP address, cookies and website usage data

How We Use Information

• To prepare quotations and customised itineraries
• To process and service bookings
• To communicate with hotels, airlines, transport providers, DMCs, attractions, visa partners and other suppliers necessary to fulfil requested services
• To provide customer and emergency travel coordination
• To manage payments, invoices, refunds and accounting records
• To help prevent fraud, misuse and security incidents
• To improve our website, services and customer experience
• To send service updates and, where permitted, relevant offers or marketing communications

Sharing With Travel Suppliers

Travel fulfilment often requires information to be shared with third parties such as airlines, hotels, destination management companies, ground transport providers, cruise or rail companies, attraction operators, visa processors, insurers and payment providers. We share information that is reasonably necessary to provide the requested service.

International Transfers

International travel may require traveller information to be transferred to suppliers or authorities located outside India. Their privacy and data-protection rules may differ from those in India.

VisaKendra and SwissTourCompany

Where you request specialist visa or Europe/Switzerland services, your enquiry may be handled or coordinated through our related travel brands and relevant service partners, including VisaKendra and SwissTourCompany.

Cookies and Analytics

Our websites may use cookies, analytics tools and similar technologies to understand site usage, maintain functionality and improve marketing performance. You can manage cookie permissions through your browser where supported.

Data Retention

We retain information for as long as reasonably required for the purpose for which it was collected, for booking support, accounting, legal, dispute-resolution, fraud-prevention or legitimate business record-keeping requirements.

Security

We use reasonable administrative and technical safeguards appropriate to the nature of the information we handle. No online system can be guaranteed to be completely secure.

Your Requests

You may contact us to request correction or deletion of personal information where applicable, subject to records we are required or reasonably entitled to retain for legal, accounting, fraud-prevention or contractual purposes.

Contact Us About Privacy

Email: info@tourwala.com
Phone/WhatsApp: +91 95554 12412
Address: F209A, Aditya Plaza, Karkardooma Community Center, Delhi 110092

This policy may be updated as our services, suppliers or legal obligations change. The version displayed on this page is the current website version.