Customer support: info@tourwala.com +91 9555 412 412

Privacy Policy

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The Privacy Policy is applicable to the websites of tourwala.com which is an incorporated company under the laws of India 

At  TOURWALA your privacy is as important to us as important your patronage is. To protect your privacy, we have devised this policy for collection, storage, use, disclosure and/transfer of the information collected by us. 

In order to familiarize yourself, about the practice being followed by us, we have prepared this notice. 

Please note that we keep on reviewing and updating our privacy policy from time to time and, accordingly, do make changes therein.  Therefore, you are advised to keep yourself updated with the latest prevailing policy by going through the same. You may also note that, unless specified otherwise, we shall abide by the privacy policies prevailing and disclosed at the time of submission of information by you. 

This policy applies to all the data/information collected or submitted on www.tourwala.com 

 

GATHERING OF INFORMATION:

This web-site offers services related to online booking of air-ticket , hotels etc    

Your visit to the web-site and/or links and services available at the web-site may lead to gathering of certain information which may be personal to you or in the form of gathering data which is impersonal in nature.  

 

KIND OF INFORMATION GATHERED:

Personal Information: The information personal to the visitor is such information which is unique to the visitor and can be used to identify him/her.  You are not required to furnish/disclose any such information while merely browsing the web-site so long you use make booking/purchase or sign up. 

Impersonal Information: This is such information or data which can not be used to identify the visitor or the person to whom the relation relates. The products and services offered by us at this web-site, for better and efficient delivery, require certain personal information/details to be provided either optionally or mandatorily.  Hence, while accessing the web-site or making purchases, you shall be required to mandatorily provide certain information while providing of certain information will be left at your option. 

 

USE OF INFROMATION:

At the outset, we wish to assure you that we not sell any piece of personal information pertaining to our visitors/customers to third parties. The personal information collected by us is primarily used to process the bookings/purchases made by you. In order to process and make available the product or service purchased by you, such information may be required to be passed on to the persons/entities in India or Abroad. Such information may also be required to be shared with the statutory authorities, in India or Abroad, in order to make compliance of the regulatory and other statutory conditions of your travel and/or stay. In certain cases, the information you furnish may also be required to be shared with on line fraud detection service. While submitting the information, you un-conditionally and unequivocally agree that TOURWALA may use, transmit, share and/or a part with such information. The information you provide, for certain period, is also retained and slotered by TOURWALA to improve the product and services offered by it, contents of the website including the advertisements appearing thereon and also to contact you for providing the information regarding the status of booking/purchase made by you, TOURWALA,s latest products, offers, promotions.

While you access the website, we may collect certain information which can not be used to identify the visitor.  The example of such information is regarding operating system, browser, language, location, pin code, occupation, the contents and/or links accessed by visitor on the website.

The information gathered by us can also be used by TOURWALA for in house research and analysis in order to understand the customer behavior, manage product deliver, devise promotional events and schemes and/or improve/ introduce new products and services.

The impersonal information may also be shared with third party to enhance / improve the website including its contents, customer experience product and/or service available on the website.

 

DISCLOSURE TO THIRD PARTIES:

As a matter of policy at TOURWALA we normally do not share the personal information of the visitor/customer with third party except where it is absolutely necessary for the better and efficient delivery of the product purchased by you and/or to meet the regulatory/legal obligations.

 

SHARING WITH SERVICE PROVIDERS AND PARTNERS:

This website is hosted and maintained by TBO and all bookings made, products purchased, payments made for the same are processed and passed through the gateway provided by TBO.  Hence, all the information and/or data provided by the visitors/customers is automatically shared with TBO. The information shared by ST&T with TBO is protected by TBO as per their privacy policy.  

The TOURWALA may also share the personal information provided by you with the companies providing service for delivery the product, extending credit, fulfilling the orders placed/purchases made, processing the information, assessing the customer response etc. However, such information is passed on with the condition that such service providing companies shall not further part with the information provided to them and, thus, such companies remain under obligation to protect the information providing to them. The TOURWALA may also disclose or part with the personal information in all such cases where the TOURWALA bonafidely believe that such parting of information is necessary to make compliance of any rule, regulation or legal requirement on the part of theTOURWALA; to protect the legal and proprietary rights of TOURWALA and/or its customers/visitors; to protect the personal safety of the customer of TOURWALA and/or visitor of the website or the general public.

The information made also be disclosed in the event the TOURWALA comes to a conclusion that such disclosure is reasonably necessary to enforce the terms and conditions, or protect the proprietary or other rights of the TOURWALA, our operations and users.   

 

Third-Party Sites and Services

The TOURWALA its contractors, agents, owners, and employees are not responsible for the content or the privacy policies of other web site to which this site may link to or use offers from. You are therefore requested to make yourself familiarize about them as well.

 

Data Protection & Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

 

Amendment and Cancellation policy

You can cancel domestic flight bookings online. Log in to My Bookings, select the relevant booking and click the Cancel button. For online cancellation, WE will charge Rs. 300 per person per sector as standard cancellation charges.

Please refer to airline specific amendment and cancellation policy while using Yatra Services. You may be required to directly contact the nearest airline office (of the concerned airline) to get your reservation cancelled.

 

Access to Personal Information

You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your account.  For other personal information, we make good faith efforts to provide you with access so you can request that we correct the data if it is inaccurate or delete the data if ST&T is not required to retain it by law or for legitimate business purposes. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others are extremely impractical, or for which access is not otherwise required by local law. Access, correction or deletion requests can be made by sending an Email to the address provided in the end.

If at any point of time, you have questions or concerns, please feel free to contact us at www.tourwala.com

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